We know this can be a difficult time and that’s why we’re here to make submitting a claim as simple as possible. We’ll listen, answer your questions, help make sense of the paperwork and guide you every step of the way.
It’s our mission to deliver on our promises — and to be here when you need us most.
Important Notice For Illinois Policyholders Impacted By December 2018 Storms
NOTE: For life insurance coverage obtained through an employer, please click on the Employee Benefits Claim tab above.
If you have the required items ready and would like to begin the claims process.
Note: After clicking 'Start the Submit a Claim process' link, you will be directed to a page that contains a 'Submit A Claim' button. Select that button to continue.
If you’re not ready to file a claim just yet, you can notify us of a loss of life, or request or download claim forms.
Toll-Free: 1-800-833-5569
Phone: (317) 285-5592
Fax: (317) 285-1344
Please note: E-mail messages sent to one of these oneamerica.com e-mail addresses are not secure. Please send secure information to us at secure-oneamerica.com. Click the link, then select “Register” (under “New to secure e-mail?”) and follow the prompts. Once you’ve registered and created a secure mailbox, you can exchange secure e-mails with the companies of OneAmerica.
1. If an insured person passes away, you can simplify the claims process by filing online. Click on the “File a claim” button above. If needed, claims may also be submitted to us by email, fax or U.S. mail.
Telephone: 1-800-833-5569
Fax: 317-285-1344
Mail: OneAmerica Financial Partners
P.O. Box 6008
Indianapolis IN 46206-6008
Email: claims.ind@oneamerica.com
Please note: E-mail messages sent to one of these oneamerica.com e-mail addresses are not secure. Please send secure information to us at secure-oneamerica.com. Click the link, then select “Register” (under “New to secure e-mail?”) and follow the prompts. Once you’ve registered and created a secure mailbox, you can exchange secure e-mails with the companies of OneAmerica.
If submitting a claim on-line, you’ll need to provide general information about the deceased, their death and the policy. Information needed includes:
2. Service representatives are available from 8 a.m. to 5 p.m. ET, Monday-Friday at 1-800-833-5569 to assist you in completing the Life Insurance Claims Packet or the Deferred Annuity Claims Packet. You may leave a message after 5 p.m. ET and expect a return call by 10 a.m. ET the following business day.
3. The following items should be submitted with the completed Life Insurance Claims Packet or the Deferred Annuity Claims Packet:
4. After receiving a claim, OneAmerica ® will mail an acknowledgement letter to the beneficiary. The beneficiary will be advised in writing and by phone if additional claim requirements are needed. Our goal is to process your claim as quickly as possible after all required documents are received. This typically occurs within 5 business days.
5. Service representatives are available from 8 a.m. to 5 p.m. ET, Monday – Friday at 1-800-833-5569 to help you check a claim status for an Individual Life or Annuity claim. You may leave a message after 5 p.m. ET and expect a return call by 10 a.m. ET the following business day.
6. Yes, we’ll correspond with the beneficiary to obtain the final certified death certificate, which lists the cause and manner of death, when it becomes available.
7. Beneficiaries should contact the funeral director or state public vital records/statistics office to obtain a corrected certified death certificate. A claim cannot be processed with an incorrect certified death certificate (example: incorrect Social Security Number, date of birth, etc.).
9. Benefit Plus Accounts are offered as a service if the benefit amount is $50,000 or greater and you don’t reside in one of the following states: AK, CA, CT, FL, IL, KS, KY, LA, MD, MN, NC, ND, NH, NJ, NY or RI. Please read the Benefit Plus Account Fact Sheet for more information.
10. Yes, we accept funeral home and cemetery assignments. The assignment should include the following information:
Please note: OneAmerica is prohibited from releasing information to a funeral home prior to the receipt and review of the claim, death certificate and assignment. This includes coverage amounts and the names of beneficiaries.
Ready to submit a claim?
Looking for forms to fill out?
